Healthcare providers in Nigeria work to deliver client-centered care and adhere to national guidelines. However, while providers care deeply about serving clients, gaps in knowledge, misconceptions, biases, poor communication skills, inattention to client rights, and challenging work environments make it difficult for them to provide quality health services. Breakthrough ACTION worked closely with federal and state governments to support facility-based providers.
Service delivery and social and behavior change (SBC) professionals interested in using an SBC lens as part of their work with health care professionals can use these learning briefs.
