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Empathways—Dealing a Winning Hand to Youth-Centered Health Services

Written by: Manya Dotson, Senior Technical Advisor, Jhpiego The Empathways card activity is so simple to use, it almost conducts itself. Empathways was originally designed to strengthen family planning service delivery by Breakthrough ACTION,…
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Placing Empathy at the Heart of Provider Behavior Change: A Toolkit

Written by: Alison Pack, Program Officer Although existing service delivery data provide valuable information, they provide little detail on factors that influence provider behavior. Furthermore, conducting service-focused research can be expensive…

SBC for Service Delivery Community of Practice: Welcoming New Members and Looking Ahead

Since 2019, the Social and Behavior Change for Service Delivery Community of Practice has brought together professionals committed to improving the practice of integrating social and behavior change (SBC) across the reproductive…
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Using the Community Action Cycle to Build Trust in Guinea

In many communities, Guineans demonstrate a lingering reluctance to visit health care facilities, choosing instead to consult traditional medicine and other healers. In addition to contending with mistrust from local communities, health centers…