Provider Behavior Change
Breakthrough ACTION is dedicated to enhancing health service delivery by understanding and improving provider behavior.
Recognizing the pivotal role providers play in patient experiences and outcomes, Breakthrough ACTION emphasizes the need to understand the complex interplay of internal and external factors shaping provider behavior and address those factors through empathetic, supportive approaches. The project encourages the application of a systems lens to provider behavior change (PBC) efforts, building strategic partnerships to address structural, social, and individual factors driving provider behavior. To support practitioners and researchers in adopting a systems approach, Breakthrough ACTION and Breakthrough RESEARCH offer frameworks, illustrative examples, and training opportunities. These resources empower users to better understand and assess the impact of PBC initiatives on service delivery and quality, ultimately advancing the provision of high-quality, equitable health care.
Focus On
Positive Experiences
Operating within complex health systems, multi-level factors influence providers’ workplace environment and behavior. Understanding and addressing these facilitators and barriers can strengthen provider behavior change efforts and the health systems in which they operate. To support global practitioners in expanding their PBC skillset, Breakthrough ACTION developed a comprehensive suite of PBC tools.
Videos are available in English and French.
Featured Resources
Blueprint for Applying Behavioral Insights to Malaria Service Delivery
This document seeks to bridge silos by outlining steps for approaching provider behavior change to facilitate coordination in malaria service delivery.
Leveraging Connections Between Client and Provider Behavior: Behavioral Design for Provider Behavior Change in Zambia
Based on Breakthrough ACTION’s work in Zambia, this case study examines how health care providers' environments impact their ability to provide quality care.
WABA Provider Behavior Change for Improved Family Planning Service Delivery
This set of provider behavior change solutions focuses on improving the family planning service delivery experience in West Africa.
