South Sudan Provider Behavior Change Toolkit

Providers’ interactions with clients can influence health-seeking behavior, including those related to family planning. Thus, it is critical to understand both what influences provider behavior and how to encourage and support provider behaviors that help clients achieve their reproductive intentions or fertility desires. Furthermore, providers operate in complex systems that directly and indirectly impact who they are and how they act. Provider behavior results from a complex web of interrelated internal (e.g., knowledge, attitudes, beliefs, values, and preferences) and external (e.g., social norms, medical education and training, professional development, workplace environment, and health care financing and resources) factors. Designing impactful, scalable, and sustainable interventions requires a contextual understanding of providers and the people who interact with them.

The South Sudan Provider Behavior Change Family Planning Toolkit supports the design, implementation, and evaluation of effective facility-based provider behavior change initiatives within family planning and reproductive health programs. It guides users through a holistic yet rapid and flexible process for supporting providers in adopting and maintaining positive behaviors.

Visit MOMENTUM Integrated Health Resilience (MIHR) to learn more about how the toolkit was adapted for use in fragile and conflict-affected settings.

Toolkit Contents

• Instruction Booklet
• Step 1: Prepare – Behavior Mapping Worksheet
• Step 2: Inquire – Behavioral Blueprint for Health Officers, Behavioral Blueprint for Providers, Influencing Factor Cards, Observation Guide, and Scenario Tool
• Step 3: Synthesis – Daily Synthesis Sheet and Global Synthesis Sheet
• Step 4: Ideate – Ideation and Inspiration Cards
• Step 5: Act – Action Plan